The Cashmere Turtleneck Basic Sweater

Frequently Asked Questions (FAQ)

1. How do I complete my purchase?

After you submit your inquiry, you will be redirected to our Shopify checkout page where you can securely complete your purchase.

2. Do I need to create an account to purchase?

No, you can complete your purchase as a guest on Shopify. However, creating an account will allow you to track your order and enjoy faster checkout in the future.

3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other payment options through Shopify.

4. Is my payment information secure?

Yes, all transactions on Shopify are encrypted with SSL encryption to ensure your payment information is secure. Shopify is PCI compliant, so your payment details are handled securely.

5. Can I cancel my order after submission?

Once your order is submitted and payment is processed, it is generally not possible to cancel. Please contact our customer support if you need assistance with an order cancellation.

6. What should I do if I encounter issues during checkout?

If you face any issues during the checkout process, please reach out to our support team through our contact page. We are happy to assist you.